This Credit Guide provides you with the key information that you need to know to make an informed and confident choice when engaging our products and services.
This Credit Guide summarises our goals and standards, offerings, fees and charges that may be payable by you to us, and commissions we may receive or pay to certain third parties when acting as a credit licensee. It also contains information about what you should do if you have a complaint or dispute in connection with our services as a credit licensee. Please ask if you need more information or clarification.
This Credit Guide has been generated by:
Broker : Konstantinos Louras
Authorised Credit Representative name and Credit Representative number : Not Applicable
Organisation : Home Buyers Finance Level 13, 200 Queen St Melbourne 3000. Phone: 1300 996 997 Mobile: 0433 996 997
Australian Credit Licence (ACL) name and Australian Credit Licence number : Honeycone Group Pty Ltd (ACL# 388438)
Australian Company Number of ACL holder : 121683136
We hold the necessary mortgage broking experience and qualifications in accordance with the National Consumer Credit Protection Act, 2009. We are therefore required to meet specific competency standards relating to educational and professional development. You can be confident that we are held accountable to not only our organisation’s high ethical standards / values, but also have a responsibility to maintain the regulatory standards that are set by both Commonwealth and State governments.
Our mission is to ensure we offer our applicants the appropriate service and most appropriate products through our professionalism and attention to detail. Ultimately, our goal is to ensure applicants are provided with a loan that meets their objectives.
We guarantee to listen to your needs and your instructions, ensuring that there is collaborative agreement through each step of the finance application process.
Our relationships and alliances with likeminded quality organisations ensure we are positioned to offer a high quality service as well as offering complementary financial services where appropriate.
What is credit assistance?
We give you credit assistance when:
- we assist you in applying for a particular loan or lease;
- we suggest you apply for a particular loan or lease (or suggest you apply for an increase to an existing loan); or
- we suggest you remain in your current loan or lease.
Suitability of Loans to your Financial Objectives
By law, before entering into a specific credit contract, we are obliged to conduct a Preliminary Credit Assessment to determine what kind of loans would be suitable for you. In consultation with you, we will find out and discuss with you your financial situation, financial objectives and borrowing needs before we determine which loan product may suit your situation / requirements.
For the purposes of the Preliminary Credit Assessment, we will need to ask you some questions in order to assess whether the loan or lease is not unsuitable. The law requires us to:
- make reasonable inquiries about your requirements and objectives;
- make reasonable inquiries about your financial situation;
- take reasonable steps to verify that financial situation.
The assessment will be conducted prior to recommendation of a particular product. The assessment will involve collection and verification of financial information to determine the appropriate loan amount and the loan costs associated with entering a credit contract. This will ensure that your circumstances will be assessed appropriately and that the options suggested will not place you in financial hardship. Once completed, this Preliminary Credit Assessment is only valid for 90 days. A copy of the Preliminary Credit Assessment will be available to you, on request within 7 business days after we receive your request- provided you make this request within 2 years of the date or us conducting the preliminary assessment; or otherwise within 21 business days after we received your request. The copy of our assessment will be available up to 7 years after we provide you with credit assistance.
Prior to the Preliminary Credit Assessment being conducted, we may provide you with Product summaries that highlight various key features and benefits of the product. We may also provide you with Product Comparison documents that allow you to compare the features and benefits of each product and assess the suitability to your requirements.
We won’t be able to give you credit assistance if our assessment shows that:
- you won’t be able to meet the proposed repayments without substantial hardship; or
- the loan or lease won’t meet your requirements or objectives.
Lender and Products
We aim to provide you with information from a range of lenders and products / loans. Once you have chosen a loan that is suitable for you, we will help you obtain an approval.
Commonly used lenders:
The list below documents the 6 most commonly used Lenders by the licensee. This does not necessarily reflect all the financial institutions that the licensee is able to conduct business through. However, if less than 6 lenders are displayed below, this is a summary of the lenders that the licensee is able to utilise for loan submission purposes.
- ING Direct
Fees, Charges, Commission and Disclosures
Fees payable by you to third parties:
When the credit application (loan) is submitted, you may need to pay the lender’s application fee, valuation fees, or other fees that are associated with the loan application process, even if the loan is ultimately unsuccessful. You should review the disclosure documents and your loan contract or lease for further details of any such fees and charges.
Fees and Charges payable by you to the licensee:
We charge a fee of $30 plus GST per credit check. We use Veda Advantage. You may obtain from us information about a reasonable estimate of this fee and how this fee is worked out.
If fees and charges are payable by you to the licensee; this will be disclosed in a Credit Quote that will be given to you before we provide you with credit assistance. If a Credit Quote is not supplied, this will indicate that we do not charge consumers any fees.
Payments received by the licensee:
We have appointed our broker group as our agent to receive commissions from lenders and lessors and to pay us commission in relation to loan contracts or leases for which we act as a credit licensee and provide credit assistance. The total amount of commission we may receive in relation to your loan or lease may vary depending on the lender or lessor, the term, the features, the amount of the loan or lease you ultimately choose and the amount and timing of the repayments that you make.
Please take notice that the licensee may receive fees, commissions, or financial rewards from Lenders or Lessors in connection with any finance we arrange for you. These fees are not payable by you.
You may obtain from us information about a reasonable estimate of those commissions and how the commission is worked out.
Fees payable by the licensee to third parties:
We may pay fees to call centre companies, real estate agents, accountants, or lawyers and others for referring you to us. These referral fees are generally small amounts in accordance with usual business practice.
These are not fees payable by you. On request you can obtain a reasonable estimate of the amount of the fee and how it is worked out.
From time to time, we may also remunerate other parties through payments, rewards or benefits.
Bonus and Incentive arrangements:
Our broker group has volume bonus arrangements in place with the Commonwealth Bank of Australia, the Westpac Banking Corporation and the Australia and New Zealand Bank Group Limited. From time to time we or our broker group may receive a benefit, directly by way of cash bonus or additional commissions or indirectly by way of training, professional development days or sponsorship, if we or our broker group write a particular volume of loans offered by those lenders.
Our Broker Group is Pennley Pty Ltd (Choice) (“broker group”). ACN 071 979 498.
Other disclosures, benefits or interests arrangements:
If other disclosures, benefits or interests, are received by us; this will be disclosed in a Credit Quote that will be provided to you. If a Credit Quote is not supplied, this will indicate that we do not charge consumers any fees.
Irrespective of our status as a licensee, representative or credit representative, our reputation is built on matching the appropriate product(s) to the individual’s requirements. We go to great lengths to ensure satisfaction with our services and offerings. However, there may be instances from time to time, where applicants may be dissatisfied with the outcomes of our consultation process. If you have a complaint about the service that we provide, the following steps or avenues for resolution are available to you.
Most complaints arise from miscommunication and can usually be fixed quickly. So, please contact Konstantinos Louras first and tell them about your concerns.
If the issue is not satisfactorily resolved within 5 working days by talking with Konstantinos Louras, we will apply our internal complaints process to manage your complaint appropriately. In this instance, the complaint will be internally escalated to our Complaints Officer. You may also contact the Complaints Officer directly.
Name: Martha Vazenios
Phone: 1300 996 997
Address: Level 13. 200 Queen St, Melbourne VIC 300
Note: In some instances your broker may also be fulfilling the role of the Complaints Officer. This will not affect the capacity to have your complaint dealt with appropriately.
By using our internal complaints process we hope to assist you to resolve your complaint quickly and fairly. The maximum timeframe in which to provide a written response to you is 45 days, although in pursuit of the right practice and the reputation of our organisation, we aim to resolve these issues in a much shorter time frame.
Although we try hard to resolve a customer’s concern in the most considerate and direct manner, if you are not completely satisfied after the above steps have been attempted, you still have other avenues available to resolve the dispute. This is then managed externally and independently.
This external dispute resolution (EDR) process is available to you, at no cost. Two EDR schemes may be listed below. This indicates that the Credit Representative and their authorising Licensee are both required to be members (independently) of an ASIC approved EDR scheme. Where a Credit Representatives EDR is displayed, please contact that EDR scheme in the first instance for complaint escalation.
Phone: 1800 138 422
Address: PO Box A252, Sydney South NSW 1235
Third party products or services
If your complaint relates to a product or service acquired through a third party (for example, a lender) we may ask you to contact the relevant third party. They will deal with your complaint under their complaints resolution process.
If you are not satisfied with the resolution of your complaint by the third party under their complaints resolution process, you are entitled to have your dispute considered by their External Dispute Resolution Scheme. Please contact the third party for further details.
Things you should know
We don’t make any promises about the value of any property you finance with us or its future prospects. You should always rely on your own enquiries.
We don’t provide legal or financial advice. It is important you understand your legal obligations under the loan, and the financial consequences. If you have any doubts, you should obtain independent legal and financial advice before you enter any loan contract.